Georgia Department of Human Services

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Customer Service

The Division of Child Support Services is excited to offer our customers a variety of self-service options available to you when you call our automated line: 1-844-MYGADHS (1-844-694-2347).

When you call - select Option 1 for DCSS. Then you will have several options as follows:

Press 1 to receive Automated Case Information
Press 2 to speak with an Agent, or
Press 3 for Outreach Services

Press 1 and you will have immediate access to the following case information:

  • Payment information
  • Debit Card balance
  • Arrears balance
  • Court information including date and time
  • License suspensions
  • Your Individual Registration Number (IRN) for portal use

Press 2 and you will be transferred to speak with an Agent to obtain current case information.

Press 3 and you will be transferred to an Agent to speak with them about Outreach Services.

The automated options are available at your convenience 24 hours a day, 7 days a week, 365 days a year AND you can access this information without having to wait to speak to a child support agent.

The Customer Online Services Portal is an interactive Web site that empowers you, the customer, to give or obtain information about your case and find out about payments to your account. The Portal gives you convenient access to your case 24 hours a day. Your local library has a computer you can use if you do not have a home computer.

Would you like to receive an email when a payment is received on your account or be reminded of appointments? If so, please register for these Case Alert services on the Customer Online Services Portal. You are encouraged to sign up online. Call 1-844-MYGADHS (1-844-694-2347) if you need your IRN number or Client ID or if you have specific questions about your child support case. Customer service representatives are available Monday through Friday from 8:00 a.m. to 5:00 p.m. except on state holidays and furlough days.

Customers may also submit a Request for Information about their case using this Email Request. These requests go directly to the State Office where they are processed and distributed on a continuing basis. An email will be sent to you confirming receipt of your inquiry/request.

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Last Revised: 9/17/2015

Attn: DCSS Communications Center
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